arende +41 76 674 32 57 info@arabserviceinterlaken.ch

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Login
+41 76 674 32 57 info@arabserviceinterlaken.ch

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Login

Datenschutzerklärung

Privacy policy

Thank you for visiting our website arabserviceinterlaken.ch and for your interest in our company.

The protection of your personal data, such as date of birth, name, telephone number, address, etc., is important to us.

The purpose of this privacy policy is to inform you about the processing of your personal data that we collect from you when you visit the site. Our data protection practice is in accordance with the legal regulations of the Swiss Federal Data Protection Act (FADP). The following data protection declaration serves to fulfil the information obligations arising from the FADP. These can be found, for example, in Art. 19 ff. FADP.

Owner

The data controller within the meaning of Art. 5 let. j FADP is a private person or the federal body that decides on the purpose and means of processing.

With regard to our website, the owner:

Arab Service GmbH
Untere Bönigstrasse 5
3800 Interlaken
Switzerland
E-mail: info@arabserviceinterlaken.ch
Tel: +41 76 674 32 57

Provision of the website and creation of log files

Each time our website is accessed, our system automatically collects data and information from the device (e.g. computer, mobile phone, tablet, etc.) used to access it.

What personal data is collected and to what extent is it processed?

(1) Information about the browser type and version used;
(2) The operating system of the retrieval device;
(3) Host name of the accessing computer;
(4) The IP address of the retrieval device;
(5) Date and time of access;
(6) Websites and resources (images, files, other page content) accessed on our website;
(7) Websites from which the user's system accessed our website (referrer tracking);
(8) Message whether the retrieval was successful;
(9) Amount of data transmitted

This data is stored in the log files of our system. This data is not stored together with the personal data of a specific user, so that individual site visitors cannot be identified.

Legal basis for the processing of personal data

Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

Purpose of data processing

The temporary (automated) storage of data is necessary for the course of a website visit in order to enable delivery of the website. The storage and processing of personal data is also carried out to maintain the compatibility of our website for as many visitors as possible and to combat abuse and eliminate malfunctions. For this purpose, it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to display errors, attacks on our IT systems and/or errors in the functionality of our website. In addition, we use the data to optimise the website and to generally ensure the security of our information technology systems.

Duration of storage

The deletion of the aforementioned technical data takes place as soon as they are no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after accessing our website.

Possibility of restriction, objection, correction and deletion

You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

Special functions of the website

Our site offers you various functions, during the use of which personal data is collected, processed and stored by us. We explain below what happens to this data:

Order form

  • What personal data is collected and to what extent is it processed?

    The data you enter in the form fields, such as address, surname, first name, etc., will be processed by us to fulfil the purpose stated below.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    The purpose of the data processing is to process your order so that we can fulfil or initiate the contract concluded with you.

  • Duration of storage

    The data is deleted as soon as it is no longer required for processing the order and there are no longer any legal storage obligations. As a rule, the legislator provides for a retention obligation of 10 years.

  • Necessity of providing personal data

    The information in the order form is necessary for the conclusion of a contract. If you do not fill in the mandatory fields or do not fill them in completely, the order you have requested cannot be carried out.

Rating function

  • Scope of the processing of personal data

    We will process the data you enter in the fields of our evaluation form to fulfil the purpose stated below.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    Acceptance and publication of your rating on our website - and if you explicitly agree to this - also on the internet platforms of our rating service providers.

  • Duration of storage

    Your rating will be stored and published for an unlimited period of time. We reserve the right to delete it without giving reasons and without prior or subsequent information.

  • Necessity of providing personal data

    The information provided in the rating function is voluntary. If you do not fill in the mandatory fields or do not fill them in completely, the rating you have requested cannot be published on our platform.

Booking request form

  • Scope of the processing of personal data

    We will process the data you enter in our booking request form (date, number of persons, etc.) to fulfil the following purpose.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (para. 2 FADP or Art. 2 CC).

  • Purpose of data processing

    A pre-contractual exchange of information is necessary in order to check your booking so that we can prepare for the possible conclusion of a contract at a later date.

  • Duration of storage

    The data is deleted as soon as it is no longer required for processing the booking and there are no longer any legal retention obligations.

  • Necessity of providing personal data

    The information in the booking request form is required in order to process your booking properly. If you do not fill in the required fields or do not fill them in completely, we will not be able to process your booking request.

Callback service

  • What personal data is collected and to what extent is it processed?

    We will process the data you enter in our call-back form, such as telephone number and name, to fulfil the following purpose.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    Provision and implementation of the callback service, fulfilment of the callback request.

  • Duration of storage

    The data will be deleted as soon as it is no longer required for processing your callback request.

  • Necessity of providing personal data

    The information in the callback form is not required by law. If you do not fill in the mandatory fields or do not fill them in completely, we will not be able to process your callback request.

Forum

  • What personal data is collected and to what extent is it processed?

    We will process the data you enter in our forum, such as comments, description, username, etc., to fulfil the purpose stated below.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    We will only store and process the personal data collected via our forum software for the operation of our forum, i.e. the provision of contributions (forum posts) and for the provision of the stored user profiles. We will make your forum posts and answers publicly available in our forum, also for third parties. If you can send private messages via our forum, we will forward these via our system to the correspondingly selected user and make them available to him in a readable form. If you have set up an automatic e-mail reminder for threads, forum entries or private messages, we will send you an e-mail about the respective event. You can change or turn off this reminder in the forum settings.

  • Duration of storage

    Your forum contributions are stored and published for an unlimited period of time. We reserve the right to delete them without giving reasons and without prior or subsequent information.

  • Necessity of providing personal data

    The creation of a forum entry, as well as the sending of private messages, is done on a voluntary basis. You are not obliged to use our forum. If you wish to post a forum entry, you must fill in the fields marked as required. If you do not enter the necessary information, your forum entry cannot be published.

Comment function

  • What personal data is collected and to what extent is it processed?

    The personal data you leave in your comment, e.g. the content of your comment, your name or pseudonym, your e-mail address, etc., will not be passed on to third parties.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    Acceptance and publication of your comment on our website.

  • Duration of storage

    Your comment will be stored and published for an unlimited period of time. We reserve the right to delete them without giving reasons and without prior or subsequent information.

  • Possibility of restriction, objection, correction and deletion

    You can delete your own comments yourself. If this does not work, you can have us delete them at any time. Please contact us for this purpose.

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    The use of the comment function is not required by law and is also not necessary for the conclusion of a contract. You create comments for your own reasons and declare your consent to publication directly by sending them. If you disclose personal information, you do so on your own initiative and responsibility. The use of the comment function is on a voluntary basis. You are not obliged to post a comment on our site. If you wish to leave a comment, you must fill in the fields marked as required. If you do not enter the necessary information, your comment cannot be published.

Contact form(s)

  • What personal data is collected and to what extent is it processed?

    The data you have entered in our contact forms, which you have entered in the input mask of the contact form.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    We will only use the data collected via our contact form or contact forms for processing the specific contact request received through the contact form. Please note that in order to fulfil your contact request, we may also send you e-mails to the address you have provided. The purpose of this is so that you can receive confirmation from us that your enquiry has been correctly forwarded to us. However, the sending of this confirmation e-mail is not obligatory for us and is only for your information.

  • Duration of storage

    After processing your request, the collected data will be deleted immediately, unless there are legal retention periods.

  • Possibility of restriction, objection, correction and deletion

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    The use of the contact forms is on a voluntary basis. You are not obliged to contact us via the contact form, but can also use the other contact options provided on our website. If you wish to use our contact form, you must fill in the fields marked as mandatory. If you do not fill in the required information on the contact form, you will either not be able to send the enquiry or we will not be able to process your enquiry due to a lack of information.

Live chat function

  • Scope of the processing of personal data

    The data you enter in our live chat, such as name and content.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    We will only use the data recorded via our live chat to process enquiries received through our live chat.

  • Duration of storage

    After processing your enquiry, which we received in our live chat, the collected data will be deleted immediately, unless there are legal retention periods.

  • Possibility of restriction, objection, correction and deletion

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    The use of the live chat is on a voluntary basis. You are not obliged to contact us via the live chat. You can also use the other contact options provided on our website. If you do not enter the necessary information, you will not be able to use our live chat.

Login area / Registration

  • Scope of personal data processing and personal data collected

    The registration and login details you have entered with us or have been provided to you.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    You have the option of using a separate login area on our website. In order for us to check your authorisation to use the protected area or the protected documents, you must enter your login data (e-mail or user name and password) in the corresponding form. If required, we can send you your login data or the option to reset the password by e-mail on request.

  • Duration of storage

    The data collected will be stored for as long as you maintain a user account with us.

  • Possibility of restriction, objection, correction and deletion

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    Certain pages and their contents are not publicly accessible. Via the login area on our site, certain users can gain access to the protected area. The use of the content protected by the login area is not possible without entering personal data. If you wish to use our login area, you must fill in the fields marked as mandatory (user name and password). The entry of the data requires the existence of a user account. Registration is not possible if the data you have entered is incorrect. If the data you enter is incorrect or not entered at all, the protected area cannot be used. However, the rest of the site can still be used without a login.

Newsletter registration form

  • What personal data is collected and to what extent is it processed?

    By registering for the newsletter on our website, we receive the e-mail address entered by you in the registration field and, if applicable, further contact data, provided that you communicate this to us via the newsletter registration form.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    The data recorded in the registration mask of our newsletter will be used by us exclusively for sending our newsletter, in which we inform you about all our services and our news. After registration, we will send you a confirmation e-mail containing a link that you must click to complete the registration for our newsletter (double opt-in). By doing so, you give your consent to data processing in accordance with Art. 6 para. 6 FADP.

  • Duration of storage

    You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link, which is also included in every newsletter. Your data will be deleted by us immediately after unsubscribing, provided that there are no legal retention obligations. Likewise, your data will be deleted by us immediately in the event that your subscription is not completed. We reserve the right to delete without giving reasons and without prior or subsequent information.

  • Possibility of restriction, objection, correction and deletion

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    If you would like to use our newsletter, you must fill in the fields marked as mandatory and confirm your e-mail address by clicking on the double opt-in link. The newsletter registration details are necessary in order to be able to make use of the newsletter offer. The information is used exclusively for sending our newsletter. If you do not fill in the mandatory fields, we will not be able to provide you with our newsletter service.

Appointment booking form

  • Scope of the processing of personal data

    The data you enter on our appointment booking form.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    We will only use the data recorded via our appointment booking form to process appointment requests received through the appointment booking form.

  • Duration of storage

    Your appointment booking will be deleted by us immediately after the expiry of 12 months after the appointment was scheduled, insofar as no statutory retention obligations exist. We reserve the right to delete your data without giving reasons and without prior or subsequent information.

  • Possibility of restriction, objection, correction and deletion

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    The use of our appointment booking form is necessary if you wish to book an appointment with us online. You must provide certain mandatory information for online booking. If you do not fill in the mandatory information completely, your appointment booking cannot be accepted or processed.

Online cancellation form

  • Scope of the processing of personal data

    The data entered by you in the form fields of the online cancellation form.

  • Legal basis for the processing of personal data

    Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

  • Purpose of data processing

    Processing of revocation declarations received through the online revocation form.

  • Duration of storage

    The data collected within the scope of our online revocation form will be deleted immediately after the processing of the revocation has been completed, provided that there are no statutory retention obligations.

  • Possibility of restriction, objection, correction and deletion

    You can request correction or deletion of the data at any time. You can find out what rights you have and how to exercise them at the bottom of this privacy policy.

  • Necessity of providing personal data

    The provision of your data within the framework of the online cancellation form is legally necessary with regard to the mandatory information for exercising the right of cancellation via the cancellation form. Of course, you can also use the cancellation form template or other legally permissible methods for cancellation at any time. Insofar as you do not fill in all the details properly, it is possible that your cancellation declared via the online revocation form will not be effective towards us.

Disclosure of information to third parties

Personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC).

The disclosure of information to third parties depends on the scope of the activities or offers of our website or our business model described below.

As a matter of principle, we only keep your information for as long as necessary and treat it confidentially. Exceptions to this are the transfer of personal data to debt collection service providers, to public bodies and authorities and to private individuals, who have a right to it due to legal regulations, court decisions or official orders as well as the transfer to authorities for the purpose of initiating legal proceedings or for law enforcement purposes if our legally protected rights are attacked.

Statistical analysis of visits to this website - Webtracker

We collect, process and store the following data when this website or individual files on the website are accessed: IP address, website from which the file was accessed, name of the file, date and time of access, amount of data transferred and report on the success of the access (so-called web log). We use this access data exclusively in non-personalised form for the continuous improvement of our website and for statistical purposes.

Any personal data is processed in accordance with the principle of legality (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 CC). We also use the following web trackers to evaluate visits to this website:

  • Elfsight

    We use on our site the service Elfsight of the company Elfsight, LLC, Paronyana str., 19/3, 201, 0015 Yerevan, Armenia, e-mail: info@elfsight.com, website: https://elfsight.com/de/. Your personal data will be transferred to so-called insecure third countries which do not guarantee adequate data protection through their legislation. Your data will only be transferred if appropriate data protection is guaranteed. This can be guaranteed by:

    • contracts under international law
    • Data protection clauses in a contract between the controller or processor and his contractual partner, which have been notified in advance to the FDPIC
    • specific safeguards drawn up by the competent federal body and communicated in advance to the FDPIC
    • Standard data protection clauses which the FDPIC has approved, issued or recognised in advance, or
    • binding internal company data protection regulations which have been approved in advance by the FDPIC or by an authority responsible for data protection in a state which guarantees adequate protection

    If such guarantees do not exist, your data may only be disclosed if you have given your consent to this, the disclosure is directly related to the conclusion or performance of a contract, or the disclosure is necessary in the context of the enforcement of claims before courts and authorities or to protect public interests.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    Elfsight's plugin enables the easy integration of social media feeds on websites to provide our website visitors with an interactive and up-to-date user experience. It also offers customisation options to adapt the appearance of the feed to the website.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://elfsight.com/privacy-policy/.

  • Google

    We use on our site the service Google of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, website: https://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find the list of countries in Switzerland and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    We use Google in order to be able to load further services from Google on the website. The service is used to provide further Google services, such as the data processing required for the provision of streams and fonts and relevant Google search content. It is technically required in order to be able to exchange the site visitor's information already available to Google between the Google services and to be able to provide the site visitor with individual content adapted to his or her Google account.

    For the processing itself, the service or we collect the following data: Background data stored in the Google user account or at other Google services about the page visitor, background data for the provision of Google services such as streaming data or advertising data, data about the page user's use of Google search, details of the terminal device used, the IP address and the user's browser and other data from Google services for the provision of Google services related to our website.

    If the service is activated on our website, our website establishes a connection to the servers of Google Ireland Limited and transmits the required data. As part of order processing, personal data may also be transmitted to the servers of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. when using the Google service on our website, Google may transmit and process information from other Google services in order to provide background services for the display and data processing of the services provided by Google. For this purpose, data may also be transferred to the Google services Google Apis, Doubleclick, Google Cloud, Google Ads and Google Fonts in accordance with the Google Privacy Policy. You can view the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

    The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

  • Google Maps

    We use on our site the service Google Maps of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, website: https://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find the list of countries in Switzerland and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    On our behalf, Google will use the information obtained via Google Maps to show you the map. Using Google Maps, you can find us faster and more accurately than with a simple non-interactive map. Likewise, the relevant data will be used to associate site visitors who view our Google Maps map, possibly with the aid of the Google advertising ID, and to link them with physical visits and calls to further contact information listed on Google. In this way, Google can make an assessment of the expected visitor flows.

    For the processing itself, the service or we collect the following data: Data required for the visualisation and display of location data in the form of a map, such as in particular IP address, information from Google background services such as Google Apis, search terms, IP address, coordinates, start location and destination when using the route planner, location data, Google advertising ID, Android advertising ID.

    We have concluded a joint processing agreement with Google with regard to Google Maps. You can find the content at https://privacy.google.com/intl/de/businesses/mapscontrollerterms/. if the service is activated on our website, our website establishes a connection to the servers of Google Ireland Limited and transmits the required data. As part of order processing, personal data may also be transmitted to the servers of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. when using the Google service on our website, Google may transmit and process information from other Google services in order to provide background services for the display and data processing of the services provided by Google. For this purpose, data may also be processed by the Google services Google Apis, Google Cloud and Google Fonts in accordance with the Google data protection declaration under Google's responsibility under data protection law. You can access the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

    The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

  • Gstatic

    We use on our site the service Gstatic of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, website: https://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find the list of countries in Switzerland and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    Gstatic is a background service used by Google to retrieve static content in order to reduce bandwidth usage and preload required catalogue files. In particular, the service loads background data for Google Fonts and Google Maps.

    As part of the order processing, personal data may also be transmitted to the servers of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. You can access the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

    The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

  • Smartsupp

    We use on our site the service Smartsupp of the company Smartsupp.com, s.r.o., Šumavská 31, 602 00 Brno-střed, Czech Republic, e-mail: dpo@smartsupp.com, website: https://www.smartsupp.com/de/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find the list of countries in Switzerland and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    The Smartsupp plugin enables live chat communication between website visitors and support staff in real time to answer questions and offer assistance. It also offers features such as visitor monitoring and analytics tools to understand user behaviour and improve the online customer experience.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://help.smartsupp.com/de_DE/privacy-policy/.

Integration of external web services and processing of data outside the EU

On our website, we use active content from external providers, so-called web services. By calling up our website, these external providers may receive personal information about your visit to our website. This may involve processing of data outside of Switzerland. You can prevent this by installing an appropriate browser plug-in or deactivating the execution of scripts in your browser. This may result in functional restrictions on Internet pages that you visit.

We use the following external web services:

  • Font Awesome

    We use on our site the service Font Awesome of the company Fonticons Inc., 6 Porter Road, Apartment 3R, MA 02140 Cambridge, United States, e-mail: hello@fontawesome.com, website: https://fontawesome.com/. Your personal data will be transferred to so-called insecure third countries which do not guarantee adequate data protection through their legislation. Your data will only be transferred if appropriate data protection is guaranteed. This can be guaranteed by:

    • contracts under international law
    • Data protection clauses in a contract between the controller or processor and his contractual partner, which have been notified in advance to the FDPIC
    • specific safeguards drawn up by the competent federal body and communicated in advance to the FDPIC
    • Standard data protection clauses which the FDPIC has approved, issued or recognised in advance, or
    • binding internal company data protection regulations which have been approved in advance by the FDPIC or by an authority responsible for data protection in a state which guarantees adequate protection

    If such guarantees do not exist, your data may only be disclosed if you have given your consent to this, the disclosure is directly related to the conclusion or performance of a contract, or the disclosure is necessary in the context of the enforcement of claims before courts and authorities or to protect public interests.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    Through the Font Awesome service, fonts are reloaded on our site in order to show you the page in a visually better version.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://fontawesome.com/privacy.

  • Google Cloud APIs

    We use on our site the service Google Cloud APIs of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, website: https://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find the list of countries in Switzerland and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    We use Google APIs in order to be able to load additional services from Google on the website. Google Apis is a collection of interfaces for communication between the various Google services used on your website. The service is used in particular to display the Google Fonts fonts and to provide the Google Maps map.

    For the processing itself, the service or we collect the following data: IP address

    If the service is activated on our website, our website establishes a connection to the servers of Google Ireland Limited and transmits the required data. As part of order processing, personal data may also be transmitted to the servers of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. when using the Google service on our website, Google may transmit and process information from other Google services in order to provide background services for the display and data processing of the services provided by Google. For this purpose, data may also be transferred to the Google services Google Cloud, Google Maps, Google Ads and Google Fonts in accordance with the Google data protection declaration under Google's responsibility under data protection law. You can access the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

    The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

  • Google Fonts

    We use on our site the service Google Fonts of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland, e-mail: support-deutschland@google.com, website: https://www.google.com/. According to the assessment of Swiss authorities, the processing takes place in safe third countries. You can find the list of countries in Switzerland and further information at the following link: https://www.edoeb.admin.ch/edoeb/de/home/datenschutz/handel-und-wirtschaft/uebermittlung-ins-ausland.html.

    The legal basis for the transmission of personal data is your consent pursuant to Art. 6 para. 6 FADP or Art. 31 para. 1 FADP, which you have given on our website.

    We use the Google Fonts service to be able to integrate attractive fonts on our website in order to be able to show you our website in a visually better version. The service may also be used on our website if other Google services are reloaded on our website that require Google Fonts fonts to run. This is the case, for example, if our website uses Google services that require Google Fonts to run.

    For the processing itself, the service or we collect the following data: Data on fonts, IP address of the page visitor, statistics on the use of fonts and other data from Google services related to our website.

    If the service is activated on our website, our website establishes a connection to the servers of Google Ireland Limited and transmits the required data. As part of order processing, personal data may also be transmitted to the servers of Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States. when using the Google service on our website, Google may transmit and process information from other Google services in order to provide background services for the display and data processing of the services provided by Google. For this purpose, data may also be transferred to the Google services Google Apis, Google Cloud and Google Ads in accordance with the Google Privacy Policy. You can view the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list.

    You can revoke the processing of your data at any time. You will find more information on revoking your consent either with the consent itself or at the end of this privacy policy.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://policies.google.com/privacy.

    The provider also offers an opt-out option at https://support.google.com/My-Ad-Center-Help/answer/12155451?hl=de.

  • Legally ok Rechtstextsnippet und Module

    We use on our site the service Legally ok Rechtstextsnippet und Module of the company Legally ok GmbH, Schochenmühlestrasse 6, 6340 Baar, Switzerland, e-mail: hello@legally-ok.com, website: https://www.legally-ok.com/. Processing is carried out exclusively in Switzerland in accordance with the data protection legislation applicable there.

    The legal basis for the transmission and processing is Art. 31 para. 1 FADP. The use of the service helps us to comply with our legal obligations.

    With the help of the service, the contents of our legal texts are reloaded on our website. The respective current legal texts are reloaded via the integration on our page. This integration may also be used to reload further technical modules with regard to the legal texts or legally required elements.

    You can find out what rights you have with regard to processing at the end of this privacy statement.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://www.legally-ok.com/datenschutz/.

  • Wordpress

    We use on our site the service Wordpress of the company Automattic Inc., 60 29th Street #343, CA 94110 San Francisco, United States, e-mail: help@wordpress.com, website: https://automattic.com/. Your personal data will be transferred to so-called insecure third countries which do not guarantee adequate data protection through their legislation. Your data will only be transferred if appropriate data protection is guaranteed. This can be guaranteed by:

    • contracts under international law
    • Data protection clauses in a contract between the controller or processor and his contractual partner, which have been notified in advance to the FDPIC
    • specific safeguards drawn up by the competent federal body and communicated in advance to the FDPIC
    • Standard data protection clauses which the FDPIC has approved, issued or recognised in advance, or
    • binding internal company data protection regulations which have been approved in advance by the FDPIC or by an authority responsible for data protection in a state which guarantees adequate protection

    If such guarantees do not exist, your data may only be disclosed if you have given your consent to this, the disclosure is directly related to the conclusion or performance of a contract, or the disclosure is necessary in the context of the enforcement of claims before courts and authorities or to protect public interests.

    The legal basis for the transmission of personal data is our legitimate interest in processing which lies in achieving the purpose described below.

    Wordpress is the technical system behind our website that runs our WordPress website. We need the integration so that we can show you our website and edit content.

    You can access the provider's certification under the EU-US Data Privacy Framework at https://www.dataprivacyframework.gov/list.

    You can find out what rights you have with regard to processing at the end of this privacy statement.

    For further information on the handling of transmitted data, please refer to the provider's privacy policy at https://automattic.com/privacy/.

Information on the use of cookies

Scope of the processing of personal data

We integrate and use cookies on various pages to enable certain functions of our website and to integrate external web services. The so-called "cookies" are small text files that your browser can store on your access device. These text files contain a characteristic string that uniquely identifies the browser when you return to our website. The process of saving a cookie file is also referred to as "setting a cookie". Cookies can be set both by the website itself and by external web services.

Legal basis for the processing of personal data

Relevant are Art. 6 ff. FADP (principles).

Which legal basis is relevant can be seen from the cookie table listed later in this point.

In general, in the case of cookies that are collected on the basis of a legitimate interest, our legitimate interest is to ensure the functionality of our website and the services integrated on it (technically necessary cookies). In addition, it may be that the cookies increase their user-friendliness and enable a more individualised approach. Here we have weighed up your interests against our interests.

With the help of cookie technology, we can only identify, analyse and track individual website visitors if the website visitor has consented to the use of the cookie in accordance with Art. 6. para. 6 FADP.

Purpose of the data processing

The cookies are set by our website or the external web services in order to maintain the full functionality of our website, to improve the user-friendliness or to pursue the purpose stated with your consent. Cookie technology also allows us to recognise individual visitors by pseudonyms, e.g. an individual or random IDs, so that we can offer more personalised services. Details are provided in the table below.

Duration of storage

The cookies listed below are stored in your browser until they are deleted or, in the case of a session cookie, until the session has expired. Details are listed in the table below:

Cookie name Server Provider Purpose Legal basis Storage period Type
elfsight_ab_group .elfsight.com Elfsight The cookie used assigns an ID to the page visitor and determines statistical data on the page visitor's website visits. This serves to individualise the advertising displayed to the user. Consent Session Marketing
legally_cbconsent arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie stores whether the cookie banner or cookie notice was correctly displayed to you and your decision regarding the use of cookies on our website. Fulfilment of legal obligations Session Cookie banner
sbjs_current .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent Session Analytics
sbjs_current_add .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent Session Analytics
sbjs_first .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent Session Analytics
sbjs_first_add .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent Session Analytics
sbjs_migrations .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent Session Analytics
sbjs_session .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent approx. 31 minutes Analytics
sbjs_udata .arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie is set as part of the WooCommerce plug-in. It is used to identify the previously visited website and store information about user actions. Consent Session Analytics
tourmaster-tour-27219 arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie allows us to save individual comfort settings you have selected and to retain them for your current and future visits to the site. Consent approx. 24 hours Configuration
tourmaster-tour-4647 arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie allows us to save individual comfort settings you have selected and to retain them for your current and future visits to the site. Consent approx. 24 hours Configuration
tourmaster-tour-5697 arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie allows us to save individual comfort settings you have selected and to retain them for your current and future visits to the site. Consent approx. 24 hours Configuration
tourmaster-tour-5929 arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie allows us to save individual comfort settings you have selected and to retain them for your current and future visits to the site. Consent approx. 24 hours Configuration
tourmaster-tour-6108 arabserviceinterlaken.ch Website operator](#responsible-entity) This cookie allows us to save individual comfort settings you have selected and to retain them for your current and future visits to the site. Consent approx. 24 hours Configuration
wp-wpml_current_language arabserviceinterlaken.ch Website operator](#responsible-entity) The cookie stores language settings or recognises the browser language and directs the user of this website directly to the appropriate multilingual content. Consent Session Configuration

Possibility of objection, revocation of consent and deletion

You can set your browser according to your wishes so that the setting of cookies is generally prevented. You can then decide on a case-by-case basis whether to accept cookies or accept cookies in principle. Cookies can be used for various purposes, e.g. to recognise that your access device is already connected to our website (permanent cookies) or to save recently viewed offers (session cookies). If you have expressly given us permission to process your personal data, you can revoke this consent at any time. Please note that the legality of the processing carried out on the basis of the consent up to the revocation is not affected by this.

Data security and data protection, communication by e-mail

Your personal data is protected by technical and organisational measures during collection, storage and processing so that it is not accessible to third parties. In the case of unencrypted communication by e-mail, we cannot guarantee complete data security on the transmission path to our IT systems, so we recommend encrypted communication or the postal service for information requiring a high level of confidentiality.

Duration of data storage and rights of the data subject

Duration of storage

We store personal data only to the extent and for as long as necessary to fulfil the purposes for which the personal data was collected, we have a legitimate overriding interest in retaining the data or are legally obliged to do so.

Right to information

You have the right to request confirmation as to whether we are processing personal data about you. If this is the case, you have the right to information on the data specified in 25 ff. FADP, insofar as the information cannot be refused, restricted or postponed by the owner of the data collection (cf. Art. 26 f. FADP). We will also be happy to provide you with a copy of the data.

Right of rectification

Pursuant to Art. 32 para. 1 FADP, you have the right to demand that incorrectly stored personal data (e.g. address, name, etc.) be corrected, provided that this claim does not conflict with any legal obligation. You may also request that the data stored by us be completed at any time. A corresponding adjustment will be made immediately.

Right to erasure

You have the right to have us delete the personal data we have collected about you if

  • the data is either no longer required;
  • the legal basis for processing has ceased to exist without replacement due to the revocation of your consent;
  • there are no longer any legitimate reasons for processing the data;
  • Your data is being processed unlawfully;
  • a legal obligation requires this.

The right does not exist if

  • the processing is necessary for the exercise of the right to freedom of expression and information;
  • Your data has been collected on the basis of a legal obligation;
  • processing is necessary for reasons of public interest;
  • the data is necessary for the assertion, exercise or defence of legal claims.

Right of withdrawal

If you have given us express consent to process your personal data (Art. 6 para. 6 FADP and Art. 31 para. 1 FADP), you may revoke this consent at any time. Please note that the lawfulness of the processing carried out on the basis of the consent up to the revocation is not affected by this. Information for which we are legally obliged to retain data will be deleted after expiry of the deadline.

How do you exercise your rights?

You can exercise your rights at any time by contacting us using the contact details below:

Arab Service GmbH
Untere Bönigstrasse 5
3800 Interlaken
Switzerland
E-mail: info@arabserviceinterlaken.ch
Tel: +41 76 674 32 57

Right to data portability

We will provide you with the following data upon request:

  • Data collected on the basis of consent (Art. 31 para. 1 FADP);
  • Data that we have received from you within the framework of existing contracts (Art. 31 para. 2 let. a FADP);
  • Data that has been processed as part of an automated procedure.

We will transfer the personal data directly to a person in charge of your choice as far as this is technically feasible. Please note that we are not permitted to transfer data that interferes with the overriding interests of third parties, or only to a limited extent, in accordance with Art. 26 Para. 1 Letter b FADP.

Notifications to the FDPIC and possibility to file a complaint

Pursuant to Art. 49 FADP, data subjects may file a report with the supervisory authority if there are sufficient indications that a data processing operation could violate data protection regulations. The supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

For further information, please consult the contact form of the FDPIC: https://www.edoeb.admin.ch/edoeb/de/home/deredoeb/kontakt.html

If you suspect that your data is being processed illegally on our website, you can seek clarification of the issue in court in accordance with Art. 32 FADP. As a rule, a lawsuit in accordance with Art. 28 ff. CC should be sought. If you are affected by the processing of data by federal bodies, the procedure is in accordance with Art. 41 FADP. In this case, you can also contact the FDPIC (see the reference to the contact form above).

Legally ok - Privacy solution for websites - Privacy policy, imprint, cookie banner

The privacy policy, the imprint and the cookie banner of this website were created free of charge with the all-in-one website privacy solution Legally ok.

Proceed Booking